I ordered this string of lights for a new pergola, which my college age kids love when they come home. It provides a homey atmosphere, mostly because of the lovely lights. But one of the bulbs went out rather soon after installed. I then went to Hometown Evolution's website directly to order replacement bulbs. They come in boxes of 25. Pilot error on my part, I ordered the wrong size. So I called them to make sure I got the right size as a replacement, and the gentleman on the phone and I got into a conversation, where he learned that the one bulb had gone out. He said, Send the box back, I'll send you some replacement bulbs, they shouldn't go out that fast. Sure enough, a box of six replacement bulbs arrived a few days later. What a terrific company, showing that kind of support (and pride) in their product. Thank you, and bravo!